Privacy Policy

• Full name
• Email address
• Phone number
• Residential or installation address
• Business name (if applicable)
• Form, email, or social media submissions
• Site usage and browsing data (cookies, pixels, analytics)
• Technical data (IP address, device, browser type)

We do not collect sensitive information unless voluntarily provided and necessary (for example, accessibility notes for an install site).

• Directly from you (via forms, calls, emails, or DMs).
• When you use our website (cookies and tracking technology).
• When you interact with our digital ads (for example, Meta or Google).
• From approved third-party tools (for example, CRMs).

• Responding to enquiries or booking requests.
• Providing quotes or proposals.
• Coordinating delivery and installation.
• Offering support before and after installation.
• Improving our services and website experience.
• Complying with legal or regulatory obligations.

We may send direct marketing communications with your consent. You can opt out at any time.

Your data may be shared with:

• Zerenity team members and contractors.
• Approved installers or logistics providers.
• Third-party platforms (CRMs, marketing tools, payment systems).
• Regulators or government bodies, if legally required.

We never sell your data. All disclosures are subject to confidentiality and data-protection agreements.

• Secure, cloud-based storage systems.
• Access controls limited to authorised users.
• Tools compliant with international security standards.

We review and improve our security practices regularly, though no system is entirely risk-free.

You can request access to or correction of your personal data by emailing info@zerenity.com.au. We respond within applicable legal timelines.

We use cookies, Meta Pixel, and Google Analytics to analyse performance and user behaviour, improve content and navigation, and retarget users with ads. You can manage or block cookies through your browser settings.

Some third-party providers store or process data overseas. Our partners maintain comparable data-protection standards.

Privacy Officer, Zerenity Pty Ltd. Email: info@zerenity.com.au.

If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We update this policy as needed. The current version always appears on this page.